TLC provides comprehensive quality mental health services, foster care and adoption services, residential treatment, special education services and transitional housing.

Position Summary:

TLC is looking for a qualified applicant to provide technical support to all areas needed with the various programs and sites of TLC Child & Family Services. This includes computers, e-mail, website, phone, and voicemail equipment in both office and educational environments. TLC is a dynamic organization focused on creating and maintaining a positive working and learning environment for staff and youth participating in our programs.

Essential Functions:

  • Manage computer networks (hardwired & wireless), cloud services, Avaya VoIP phone, and CCTV systems for multiple locations.
  • Ensure new hires are trained on, assigned, and equipped with all necessary computers, equipment, accounts, access and permissions.
  • Track inventory and equipment assignments and reassignments to staff, teachers, students and youth agency wide, including reimaging, restocking, reformatting and reassigning equipment as needed.
  • Create profiles and maintain matrix outlining necessary equipment and software needs per department and position, and corresponding drive images for quick (re)formatting and (re)assignment.
  • Provide ongoing, proactive tech support for 120+ end users via web based helpdesk ticketing system while logging activity and proactively communicating updates to users.
  • Resolve technical issues in areas of computing and networking within multiple operating environments.
  • Coordinate with staff on set-up and breakdown of tech necessary for meetings and events.
  • Manage and document hardware and software troubleshooting, upgrades, installations, acquisitions, licensing, and repairs.
  • Maintain vendor relationships, vendor files and keys as appropriate.
  • Deploy IT training for onboarding new hires across multiple departments.
  • Update organizations websites and staff pages (WordPress and Google Sites).
  • Actively seek and participate in the education of staff in technologies that will improve communication, organization, efficiency and workflow.

Skills:

  • Thorough understanding of Google Workspaces and managing user accounts.
  • Thorough understanding of system administration and network protocols. An understanding of Unifi systems a plus.
  • Thorough understanding of MS Office (Mac and PC), Adobe Acrobat Pro.
  • Must be comfortable using Active Directory, managing network shares, user accounts and access.
  • Ability to foresee and articulate issues, and implement necessary change.
  • Ability to work with various service providers and agencies who offer necessary services to TLC.
  • Ability to work independently, as well as within a team decision-making process. 
  • Ability to communicate with a variety of staff who are at various skill levels.
  • Deliver technical customer support in person, over the phone, or remotely; identify, troubleshoot, and resolve a wide range of technical network and end-user workstation problems.
  • Support and train end-users in a wide range of software applications as needed.
  • Read, understand and apply complex technical information.
  • Desire to master new computer technology.
  • Maintain cooperative working relationships.
  • Demonstrate sensitivity to, and respect for, a diverse population.

Qualifications:

  • Two years college level coursework
  • Two years of full-time experience providing end-user support for current PC and Macintosh desktop and application software
  • Two years full-time experience installing, upgrading, troubleshooting, and repairing computers in a network environment.
  • MCP (Microsoft Certified Professional), A+ and Network+ certifications desired.
  • Obtain and maintain fingerprint, government and agency required background clearances, without additional exemptions.
  • Ability to pass a pre-employment physical exam, TB and drug screen.
  • Valid California driver’s license with an acceptable driving record and auto insurance showing employee as an insured driver on the policy.
  • Proof of COVID-19 vaccination required.

TLC offers a generous benefit package for full time staff including: 

  • 100% employer paid health, dental and vision plans for the employee. Dependents would be covered at 50% of the base health plan by TLC, dental and vision would be the employee’s responsibility. Coverage is available on the 1st of the month following the date of hire.
  • Paid Time Off: Starting at 14 days per year based on 40 hr. work week. Increases with time of service.
  • 11 paid Holidays
  • Employee ability to contribute toward a 403b retirement plan. TLC offers a matching contribution with vesting schedule, beginning at the completion of 6 months service.
  • Employer paid $50,000 Life Insurance policy
  • Employee Assistance Plan
  • Competitive pay based on education and experience 

We value diversity and are an Equal Opportunity Employer. For more info about TLC go to www.tlc4kids.org

Please convey your interest by submitting a cover letter and your resume to careers@tlc4kids.org. You may be contacted for an interview pending a review of all qualified applicants.

Salary range: $30-34/hr